What can we help you with? Here are all of your FAQs.

Your skincare needs depend on your skin type, lifestyle, and goals! Here’s how to choose the best Aussenskin products for your routine:

🌞 Daily Essentials (For Everyone!)

☀️ Sunflower SPF50 Sunscreen + Hyaluronic Hydration – Lightweight, hydrating, and doesn’t leave a white cast. Perfect for everyday protection.
👶 Baby & Kids SPF50 Sunscreen – The gentlest option for sensitive skin, babies (6+ months), and those prone to irritation.

🧼 Cleanse & Prep (Start Fresh!)

🌿 Gentle Cream Cleanser – Removes dirt, sunscreen, and makeup without stripping moisture. Perfect for all skin types, especially sensitive skin.

💦 Hydration & Skin Barrier Support

💧 Bio-Collagen Deep Hydration & Firming Mask – An ultra-hydrating treatment with oligo hyaluronic acid for plump, refreshed skin. Use 1-2 times a week.
🌿 Refreshing Mist – A cooling hydration boost for before moisturiser or a quick spray on a hot day.

✨ Moisturise & Repair (Lock in Hydration!)

🌱 Banksia Flower Hydrating Daily Moisturiser – Lightweight yet deeply nourishing. Great for everyday use.
🌙 Davidson Plum Repair Moisturiser – A richer formula for deeper hydration, perfect for dry or mature skin.

🌟 Anti-Aging & Glow-Boosting

⚡ Anti-Aging Serum – Firms, hydrates, and smooths fine lines. A must-have for radiance and skin elasticity.

Still not sure? Email Victoria at info@aussenskin.com.au and I’ll help you pick the perfect products! 💛

🚚 Free Local Delivery – Available in Busselton, Western Australia.

📦 FREE Shipping – For all orders over $70 Australia-wide.

📍 Standard Shipping Australia-Wide$11 flat rate for orders under $70.

You’ll receive a tracking number as soon as your order ships! 🚀

Aussenskin products are made with pure, high-quality ingredients under strict guidelines to ensure they reach you in peak condition.

Once you receive your Aussenskin products, they have a shelf life—the period they remain effective when stored properly.

To maintain freshness, we recommend ordering only when needed and storing unopened products in a cool, dry place.

  • Skincare Products – Best used within 12 months after opening.
  • Sunscreens – Have a 36-month shelf life when unopened.

For the best results, always check the packaging for expiry details and store your products correctly! 💛

Absolutely! We want you to feel confident that our products are perfect for your skin. Click here to request a sample! 💛

Exclusive VIP Discounts – Each month, our VIP email list subscribers get amazing discounts on Aussenskin products! These offers are only available to VIPs, so make sure you're signed up to get first access to special deals, new product launches, and insider perks. 💛 Email Victoria to get on the email list: info@aussernskin.com.au

Bulk Order Discounts – Yes! If you’re interested in purchasing in bulk, contact us for the wholesale prices.

Seasonal Sales – We run special promotions throughout the year, including Black Friday sales, limited-time VIP deals, and other seasonal offers. Keep an eye on our website and social media for updates!

Do you offer wholesale pricing?
Yes! We offer wholesale pricing for retailers. If you’re interested, please reach out via info@aussenskin.com.au.

Can I create custom-branded sunscreen with my logo?
Yes! We offer custom-labeled sunscreen with your branding. The minimum order quantity (MOQ) for custom branding is 1,100 units, while smaller orders of 10+ are available under the Aussenskin brand.

How does the custom labeling process work?
You provide your logo and branding details, and we handle the label design, printing, and packaging. The full process is outlined here.

Where do you ship to?
We currently ship Australia-wide. If you’re interested in international shipping, contact us at info@aussenskin.com.au

Do you offer free shipping?
Yes! We offer free shipping on orders over $70, and free delivery in Busselton WA.

How long will my order take to arrive?
We dispatch orders within 1-2 business days, and shipping times depend on your location. Standard shipping typically takes 3-7 business days.

Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.

What is your return policy?
For hygiene reasons, we do not accept returns on used skincare products. However, if your item arrives damaged or incorrect, please contact us within 7 days for a replacement.

Mineral sunscreen contains physical UV filters like zinc oxide and titanium dioxide that create a barrier on your skin and reflect UV rays. Chemical sunscreen, on the other hand, has chemical UV filters that absorb and release UV energy as heat.

Mineral sunscreen is often better for sensitive skin because it forms a protective barrier on the skin's surface, reducing the likelihood of irritation compared to chemical sunscreens, which can be absorbed into the skin.

Some mineral sunscreens may leave a white film on the skin due to the light-reflecting properties of the mineral UV filters. However, many modern formulations, like Aussenskin Sunflower SPF50 Sunscreen, use 25% Non-Nano Zinc Oxide to minimise the white residue's appearance.

Some chemical UV filters in sunscreens have raised concerns about their impact on marine environments. Certain chemicals have been banned in certain regions, like Hawaii, due to their potential harm to coral reefs and aquatic life. Mineral sunscreens are often considered a more eco-friendly option. Aussenskin's Sunflower SPF50 is Reef Safe.

 We guarantee that all of our products and ingredients are cruelty-free and have not been tested on animals.

Also, our products are made without phthalates, parabens, nothing synthetic or artificial, and no sodium lauryl sulfates.

We are very proud of the quality of our products and take the greatest care with selection and manufacturing.

GUARANTEE

Returns within 30 days receive a full refund.

FREE SHIPPING

Free local delivery in Busselton or over $70 Australia wide

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